LIMITED TWO MONTH CONSUMER WARRANTY AND ONE YEAR CONSUMER WARRANTY WHEN PURCHASED AND INSTALLED
FROM AUTHORIZED ORION DEALER
Electronics Limited Warranty
Please keep your original box. Orion warrants this product to be free from defects in materials and workmanship under normal use for a period of TWO (2)
months from the date of original purchase receipt. When purchased and installed from an AUTHORIZED ORION dealer it is warranted for a period of ONE (1) Year
from the date of the original purchase receipt. The ORIGINAL Receipt must be provided for all claims. Should service be necessary under this warranty for any
reason due to manufacturing defect or malfunction during the warranty period. ORION will repair or replace (at its discretion) the defective merchandise with
equivalent merchandise with equivalent merchandise at no charge. Warranty replacements may have cosmetic scratches or blemishes. Discontinued products
may be replaced with more current equivalent products.
This warranty is valid only to the original purchaser and is non-transferable to any other person or party. Any applicable implied warranties are limited in duration
to a period of the express warranty provided herein beginning with the date of the original purchase at retail, and no warranties, whether express or implied, shall
apply to this product thereafter. Some states do not allow limitations on implied warranties; therefore these exclusions may not apply to you. This warranty gives
you specific legal rights; however you may have other rights that vary from state to state.
What to Do if you need Warranty or Service
Defective merchandise should be returned to your local authorized ORION dealer for warranty service. Assistance locating an authorized dealer can be found at
the products main website www.orioncaraudio.com or by contacting ORION directly at 1-855-475-6048.
If it becomes necessary for you to return DEFECTIVE merchandise directly to ORION, call the ORION Customer Care number at 1-855-475-6048 for a Return
Merchandise Authorization (RMA) number. Package all defective items in the original container or in a package that will prevent shipping damage. The shipping
address and instructions will be given to you by our customer care representative upon their issuing the RMA number.
The RMA number must be clearly marked on the outside of the package. Please return only defective components. The return of functioning items increases
your return freight charges. NON- DEFECTIVE items will not be exchanged . You will be contacted by customer care advising you of such situations, and product
will be returned to you upon your payment of freight charges for the return of such product back to you.
Include a copy of the original receipt with the PURCHASE DATE clearly visible, and a “PROOF of PURCHASE” statement listing the CUSTOMERS NAME, DEALER’s
NAME and INVOICE number, and product purchased. Warranty expiration on items without “PROOF of PURCHASE” will be determined from the type of sale and
manufacturing date code. FREIGHT on defectives products returned must be PREPAID by you or your authorized dealer; items sent freight collect, or COD will be
REFUSED.
What is not covered?
The warranty is valid only if the product is used for the purpose for which it was designed and does NOT COVER the following;
 Damage due to improper installation and sound settings, excessive or insufficient voltage spikes, and use of inferior low grade wiring.
 Subsequent Damage to other components
 Damage caused by exposure to moisture, excessive heat, chemical cleaners, and/or UV Radiation.
 Damage through negligence, misuse, accident or abuse. Repeated returns for the same damage may be considered abuse.
 Any cost or expense related to the removal or installation of product. No Installation Fee reimbursements.
 Items previously repaired or modified by any unauthorized repair facility
 Return shipping costs from ORION to you on non-defective items
 Products with tampered or missing barcode labels
 Products returned without a Return Merchandise Authorization (RMA) number
 Freight Damage
 The cost of shipping product to ORION, from you to Orion
 Service performed by anyone other than Orion
 Damage related to Acts of Nature, lightning, hurricanes, flood, tornadoes, and wildfires.
 Products Sold outside of United States have NO WARRANTY expressed or implied
How long will it take?
ORION strives to maintain a goal of 7 day service for all electronics products (amplifiers, equalizers , electronic crossovers, etc.) returns. Delays may be incurred if
lack of replacement inventory or parts is encountered.
Failure to follow these Steps may void your warranty. Any questions can be directed to the ORION Customer Care Department at 1-855-475-6048.